At R2SA Academy, we’re confident in the value and results our R2SA Course delivers. But we also understand that investing in education is a big decision, and we want you to feel fully confident in your purchase.

Our Promise to You

If you enroll in the R2SA Course and feel it’s not the right fit, you have 14 days from the date of purchase to request a full refund, no hard feelings.

To Be Eligible for a Refund:

To ensure fairness and maintain the integrity of the course, refund requests will only be considered if the following conditions are met: The request is submitted within 14 calendar days of your purchase date. You’ve completed the onboarding steps and given the course an honest effort (we may ask for proof of completed modules or participation). You have not accessed more than 25% of the course content or booked more than one support call (if applicable).

Refunds Will Not Be Issued If:

You’ve consumed a significant portion of the course.

You’ve booked and attended multiple live support calls or coaching sessions.

You change your mind without giving the course a fair attempt.

How to Request a Refund:

To initiate a refund, please email info@benandhollieacademy.co.uk with the subject line “Refund Request – R2SA Course”. Be sure to include your full name, the date of purchase, and a short explanation of your experience. Our team will respond within 2–3 business days.

Note: This policy is designed to protect both you and the integrity of our course content. We're committed to your success and are here to support you, every step of the way.

1. Introduction

Ben & Hollie Academy ("we", "us", "our") respects your privacy and is committed to complying with the UK GDPR and Data Protection Act 2018. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services.

2. Data We Collect

We collect and process the following types of personal data:
- Contact details – Name, email address, phone number
- Account information – Login credentials, course enrolments, progress
- Payment data – Billing details (processed securely via third-party providers)
- Technical data – IP address, browser/device type, usage patterns (via cookies and analytics)

3. How We Collect Your Data

We collect data:
- When you register or enrol in a course
- When you contact us or complete a form
- Automatically via cookies and analytics when you browse our site

4. Purpose & Lawful Basis

We use your data to:
- Provide you access to our digital courses and services (contract)
- Communicate with you regarding your account (contract)
- Comply with legal obligations (legal basis)
- Improve and monitor performance of our platform (legitimate interest or consent)

5. Data Sharing

We share your data only with:
- Service providers such as website hosts, analytics platforms, and payment processors (under strict data processing agreements)
We never sell or rent your data.

6. Data Retention

We retain your personal data only as long as necessary to provide our services and comply with legal obligations.

7. Your Rights

Under UK GDPR, you have the right to:
- Access or request a copy of your data
- Rectify inaccuracies
- Request deletion ("right to be forgotten")
- Restrict or object to processing
- Withdraw consent at any time
- File a complaint with the ICO if you believe your data is being misused

8. Cookies

We use cookies to support essential site functionality and collect anonymous usage data. You can manage cookie preferences via your browser.

9. Contact Us

For any data-related queries, please contact:
Email: info@benandhollieacademy.co.uk
Business Address: 3 Glebe Court, Harrogate HG3 2DQ

Delivery Policy

Ben & Hollie Academy is a 100% digital learning platform. We do not offer physical delivery of any products. All of our content, courses, and services are delivered online via your registered account.

1. Digital Delivery

Upon successful payment, you will receive access to your course materials through our website. A confirmation email will be sent to the email address provided at checkout.

2. Access Time

Most courses are accessible immediately after purchase. Access duration may vary depending on the course (outlined in the course description).

3. No Shipping

We do not send or deliver any printed materials or physical goods. You will not be charged for delivery or postage.

Terms and Conditions

1. About Us

Ben & Hollie Academy is an online education provider offering digital-only courses and resources accessible via our website. By using our site or enrolling in a course, you agree to these Terms.

2. Course Access

Once payment is received, access to your digital course materials will be granted. Course access may be time-limited, as described on the course page.

3. Fees & Payment

All prices are listed in GBP and must be paid in full at checkout. Payments are securely processed through our payment providers. We reserve the right to update pricing at any time.

4. Cancellation & Refunds

As per UK law, you have a 14-day cancellation period under the Consumer Contracts Regulations unless you begin accessing the course. If you access any part of a digital course within 14 days, you forfeit the right to cancel and request a refund. Refunds after the 14-day period are discretionary and assessed case by case.

5. Intellectual Property

All content provided via our platform is the intellectual property of Ben & Hollie Academy. You may not copy, reproduce, distribute, or resell any part of it without written permission.

6. User Conduct

You agree not to:
- Share your login details with others
- Download, record, or redistribute course materials without permission
- Use the platform in any way that may damage or disrupt service to other users

7. Limitation of Liability

We are not liable for:
- Any indirect or consequential losses arising from the use of our content
- Platform downtime beyond our reasonable control
- User error or misuse of content

8. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be resolved in the courts of England and Wales.

9. Contact

For support, cancellations, or complaints, please contact us at:
Email: info@benandhollieacademy.co.uk

Business address: 3 Glebe Court, Harrogate HG3 2DQ